Madison, WI - NRS Corporation and the publicly traded homebuilding giant Beazer Homes USA, Inc. (NYSE:BZH) have officially extended their home buyer satisfaction research relationship through 2004. All Beazer Homes divisions will have Internet access to customer satisfaction data gathered by NRS, data that includes buyers' perceptions of home buying process, home quality, and warranty service. Survey and analysis of customer perceptions of Beazer-built homes throughout the U.S. will provide Beazer with scientific insight into corporate-wide performance of customer satisfaction at various stages in the home buying and ownership process. NRS surveys all Beazer homebuyers after closing at 30 days, 90 days, and one year. Beazer uses NRS analyses for organizational improvement, including augmentation of its management incentive programs. "Even my bonus is tied to what NRS says," states Beazer Homes CEO Ian McCarthy. In January 2002, Beazer Homes and Indiana-based Crossmann Communities announced a merger that created the sixth largest homebuilding company in the U.S., with 15,506 home closings and $2.7 billion of revenues in 2001. Under the agreement, Crossmann became a wholly owned subsidiary of Beazer Homes USA, Inc. Beazer designs, builds and sells single family homes in Florida, Georgia, North Carolina, South Carolina, Tennessee, Arizona, California, Colorado, Nevada, Texas, Maryland, New Jersey/Pennsylvania, Virginia, and the Midwest. NRS has been Beazer's homebuyer satisfaction research provider since 1998. Founded in 1993 by President/CEO Paul Cardis, NRS is a leading provider of market research services to companies throughout the U.S. and Canada. NRS corporate offices are at 5930 Seminole Centre Ct., Madison, WI 53711. For more information about NRS, please contact Sean Boyce at 608.273.4665, or at sboyce@nrscorp.com. You may also visit NRS online at www.nrscorp.com. Copyright © 1997-2002 NRS Corporation All Rights Reserved.
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