"Aim for Avid Buyers" (click to view) Professional Builder, January 2007

"NRS 2006 Customer Satsifaction Award™ Winners" (click to view) Professional Builder, November 2006

"Boost Your Resources" (click to view) Professional Builder, October 2006

"Leading the Way to Better Customer Service" (click to view) Professional Builder, September 2006

"Turning Home Buyers Into Partners" (click to view) Professional Builder, August 2006

"Maximizing Referrals" (click to view) Professional Builder, July 2006

"How Do You Spell Team?" (click to view) Professional Builder, June 2006

"Customer Loyalty Rally" (click to view) Professional Builder, May 2006

"Customer Satisfaction: Builder SWAT Team" (click to view) Professional Builder, April 2006

"Hostile Customers" (click to view) Professional Builder, March 2006

"The Test Kitchen" (click to view) Professional Builder, January 2006

"Finding your Path to Customer Satisfaction Success" (click to view) GIANTS, December 2005

"Do You See What I See?" (click to view) Professional Builder, December 2005

"Recipe for Success" (click to view) Professional Builder, November 2005

"Wow with a Button" (click to view) Professional Builder, October 2005

"If You Can't Give Me All 6's" (click to view) Professional Builder, September 2005

"Setting a New Customer Standard" (click to view) Professional Builder, November 2004

"Cedar Knoll: Anticipating Buyer Behaviors" (click to view) Professional Builder, November 2004

"Smooth Sailing" (click to view) Professional Builder, August 2004

"Manage the Expectations" (click to view) Professional Builder, June 2004

"A Dose of Reality" (click to view) Professional Builder, May 2004

"Can You Relate?" (click to view) Professional Builder, April 2004

"Develop Your Wow! Factor" (click to view) Professional Builder, March 2004

"Satisfaction Begins Before the Sale" (click to view) Professional Builder, January 2004

"Customer Satisfaction Ratings: Does Your Score Really Matter?" (click to view) BuildTopia eBulletin, December 2003

"Referral Factors" (click to view) Professional Builder, September 2003

"Customer Service Standard Setters" (click to view) Professional Builder, September 2003

"Satisfaction Guaranteed" (click to view) Professional Remodeler, September 2003

"Winners of 2003 National Housing Quality Award Use Same Customer Satisfaction Research Firm, NRS Corporation" (Click to View) Released October 16, 2002

Results: The 2002 National Homeowner SatisfactionT Builder Study (Click to View)

Results: The 2002 National Homeowner SatisfactionT Remodeler Study (Click to View)

"History Maker Measures Up," (Click to View) Professional Builder, October 2002

"Measuring Quality to Keep Fine-Tuning," (Click to View) Professional Builder, October 2002

"Partnering Pays Off In Trade Relations," (Click to View) Professional Builder, October 2002

"Cementing Relationships," (Click to View) Professional Builder, September 2002

"A Study of Exceptional Standards," (Click to View) Professional Remodeler, September 2002

"Where Leaders Stand Out," (Click to View) Professional Builder, September 2002

"Staffing Is The Key To Happy Buyers, Sales," (Click to View) Professional Builder, September 2002

"Devoted To Doing It Right," (Click to View) Professional Builder, September 2002

"Extra Eyes, Ambassadors Everywhere," (Click to View) Professional Builder, September 2002

"Even-Flow, Measurement Key Results," (Click to View) Professional Builder, September 2002

"The Raving Fan Rate," (Click to View) Professional Builder, September 2002

"NHST Award Results: Remodelers," (Click to View) Housing Zone, September 2002

"How To Change The Satisfaction Equation," (Click to View) Professional Builder, September 2002

"Your No. 1 Asset," (Click to View) Professional Remodeler, September 2002

"Home Buyer Stats: Number of Homes Purchased," (Click to View) Professional Builder, August 2002

"Home Buyer Stats: Buying Decisions," (Click to View) Professional Builder, July 2002

"Home Buyer Stats: On-Time Closings," (Click to View) Professional Builder, June 2002

"Home Buyer Stats: Corrected Walk-Through Items At Move-In," (Click to View) Professional Builder, May 2002

"Building Giant Beazer Homes Extends Research Agreement With NRS Corp. 2 Years," (Click to View) Released May 8, 2002

"NRS Corp., Pro Builder & Pro Remodeler Launch the National Homeowner Satisfaction Award," (Click to View) Released May 6, 2002

"Home Buyer Stats: Walk-Through Items," (Click to View) Professional Builder, April 2002

"NRS Corp. Selected by K. Hovnanian to Provide Home Buyer Satisfaction Research," (Click to View) Released April 8, 2002

"Home Buyer Stats," (Click to View) Professional Builder, March 2002

"New Does Not Mean Perfect," (Click to View) Realty Times, March 2002

"Buyers Relentlessly Pursue Big Homes," (Click to View) Detroit Free Press, March 2002

"Customer Satisfaction," (Click to View) Nation's Building News / International Builders' Show, February 2002

"Soliciting Satisfaction," (Click to View) Professional Builder, February 2002

"Home Buyer Stats: Intend to Recommend," (Click to View) Professional Builder, February 2002

"Claes Fornell: Customer Science," (Click to View) Professional Builder, February 2002

"Home Buyer Stats: Walk-Through Resolution," (Click to View) Professional Builder, December 2001

"Home Buyer Stats: Number of Referrals 30-60 Days After Closing," (Click to View) Professional Builder, November 2001

"Satisfied Customers Mean More Closings." (Click to View) Professional Builder, July 2001

" From the Ground Up." Professional Builder, March 2001

"Quality Enabled E-Home Sales," (Click to View) Professional Builder, August 2000

"Did You Know?" Builder Magazine, March 2000

"Forgiven." Time Magazine, April 5, 1999

"Customer Satisfaction Yields Referrals." Building Homes & Profits, March 1999

"Measuring Customer Satisfaction." (Click to View) Builder Magazine, December 1997

"Six Quality Methods for Award Winning Performance." NAHB Research Center

"Customer Satisfaction." Building America's Dream, Chicago Area Home Builders